Health & Social Care Quality, Compliance & Governance
Our approach is not about simply producing paperwork. We focus on helping providers understand what needs to change, why it needs to change and how to put sustainable improvements into practice.
We believe that receiving regulatory action does not have to be the end of the road. With the right support, honest assessment and a clear improvement plan, services can learn from what has happened and move forward.
Our aim is simple: to give care providers practical, honest and experienced support when they need it the most - and to help them build services that are safe, compliant, well-led and genuinely person-centred.
We didn't come into care consultancy only having read the regulations or studied CQC guidance. We came into it through experience, we have personally experienced the pressure of CQC inspections, serious regulatory concerns, NOP's, and NOD's. We know what it feels like when the future of a care service is uncertain, when staff are under pressure and when you are desperately trying to make improvements while dealing with increasing regulatory scrutiny.
Quality & Compliance
Care Quality Audits
Review care services against relevant standards, regulations and best practice requirements to identify strengths and areas for improvement.
Compliance Reviews
Assess whether policies, procedures, records and day to day practices meet regulatory and organisational requirements.
CQC Readiness Support
Help providers prepare for CQC assessment by reviewing evidence, documentation, systems and staff practice.
Governance & Quality Assurance Support
Support providers in strengthing accountability, oversight, reporting and internal governance arrangements.
Help organisations develop effective monitoring and auditing systems to maintain and continuously improve the quality of care.
Care & Documentation
Care Plan/Person-Centred Care Auditing
Review care plans to ensure they are person-centred, accurate, personalised, regularly reviewed and reflective of peoples current needs.
Assess whether services genuinely reflect peoples choices, preferences, dignity, independence and individual outcomes.
Risk Assessment/MCA & BI Reviews
Assess whether risk assessments are appropriately identify risks and provide clear guidance to staff on managing them safely.
Review documentation and processes relating to capacity assessments and best interest decision making.
Safeguarding Reviews
Review safeguarding processes and documentation to help ensure concerns are identified, reported, recorded and managed appropriately.
Record Keeping
Check whether records are accurate, timely, clear, consistant and sufficiently detailed to demonstrate safe care.
Workforce & Training
Supervision & Appraisal Reviews
Review staff supervision and appraisal processes to ensure development, performance and wellbeing are appropriately monitored.
Training Compliance
Review staff training records to ensure employees have completed the required training, refersher courses relevant to their roles. Helping organisations to remain safe, skilled and compliant.
Staff File Audits
Review personnel records to check that required recruitment, training, competency and employment documentation is in place.
Competency Reviews
Assessing staff knowledge, skills and practical abilities to ensure they are competent and confident to carry out their roles safely, effectively and in line with required standards.
Improvement & Assurance
Action Plans
Create clear achievable improvement plans with responsibilities, timescales and measurable outcomes.
Incident/Accident Reviews
Review incidents, accident and associated documentation to identify trends, learning opportunities and areas requiring improvement.
Complaints Analysis
Review complaints procedures and feedback systems to ensure concerns are appropriately managed and used to improve services.
Ongoing Improvement Support
Provide continued consultancy and monitoring to help organisations maintain standards and address emerging compliance issues.